Privacy Policy

01Information we collect

We collect various types of information to provide and improve our travel booking services to you:

• Personal identifiers. Full name, gender, date of birth, nationality and passport details (number, expiry date and issuing country).
• Contact information. Email address, telephone numbers and physical billing or shipping addresses.
• Financial data. Credit or debit card numbers, bank account details or payment wallet information, handled through our secure, encrypted payment processors.
• Travel preferences and special requests. Frequent flyer numbers, seating preferences, dietary restrictions, and medical or health requirements relevant to your travel itinerary.

02How we collect your data

We gather your information through multiple touchpoints:

• Direct interactions. When you fill out booking forms, create an account, subscribe to newsletters or contact customer support.
• Third parties. When someone else books a trip on your behalf, or from travel partners and aggregators.
• Automated technologies. When you browse our website, we may automatically collect device data, IP addresses and browsing patterns using cookies and tracking pixels.

03How we use your information

We process your data strictly under valid legal bases, to:

• Complete, process and confirm your flight, hotel and tour bookings.
• Issue your travel tickets, vouchers and confirmation invoices.
• Communicate vital itinerary updates, schedule changes or flight disruptions.
• Assist you with visa processing, travel insurance applications or special medical clearances.

04Data sharing and third-party disclosures

Because we function as a travel intermediary, your data must be shared with specific global entities to fulfil your bookings:

• Primary travel suppliers. We disclose your details to airlines, hotels, cruise lines, destination management companies and car rental firms involved in your trip.
• Service providers. Trusted third-party vendors handling our payment processing, customer service platforms, web hosting and data analytics.
• Government and law enforcement authorities. Border control, immigration agencies, customs and global security watchlists, as legally required by regional authorities for cross-border transit.

05Cross-border data transfers

Travel is global by nature. By booking through us, you acknowledge that your personal information may be transferred to, stored and processed in countries outside your home nation, where data protection laws may differ from those of your local jurisdiction.

06Data retention

• Retention timeline. We retain your personal data only as long as necessary to fulfil your travel bookings, meet legal and tax reporting obligations, or resolve disputes.

07Contacting us about your data

If you have questions about this policy, or would like to ask about the personal information we hold about you, please get in touch: